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Any changes to payment dates or amounts may need to be approved by the school and the school will then need to notify Nelnet. All changes must be received by Nelnet at least two (2) business days prior to the automatic payment date in order to affect the upcoming payment.
If your school allows online changes to the payment date, the option will be available after you log in. Click View Details next to your payment plan, and under the Upcoming Payments list each payment that is eligible for a payment date change will have the option to click Change Payment Date.
Bank account or credit card changes can be made online at https://online.campuscommerce.com if you are the plan owner. After logging in, choose the Financial Accounts option at the top and choose Change Account under the payment plan or incidentals account you want to update.
You may also call us toll-free at 866.441.4637 or contact your school office to update financial information. The person listed on the agreement must be an authorized signer on the new account. For your protection, only the plan owner and additional authorized party can change banking information.
All financial account changes must be made at least two (2) business days before any automatically drafted payment.